Customer Service: Bachelorette Party Superstore

We ship via UPS and USPS to the intercontinental United States. For shipments to Hawaii, Alaska or Post Office Boxes we will ship USPS. We are currently only shipping internationally to Canada, Puerto Rico, UK & Australia. Sorry, NO other international shipments at this time.

During checkout, before you give your credit card information, we will offer you several different shipping options and their cost.

Available Shipping options are as follows:
Note: During checkout we ask for your PARTY DATE. This is the date you need/want the items by to make your party run smoothly. If you give us this information we will do our best to get it to you on time. This means contacting you if you need to upgrade to a faster shipping option. **Please understand that if you do not choose the right shipping option and the package does NOT make it to you in time (unless it's the fault of the shipping service), the liability is with you. Like we said we try to catch the party dates and fix shipping if we CAN... but this is not a guarantee that we are always able to do so.

IN THE U.S.:

Ground- It will take 5-7 days (GUARANTEED) for your order to arrive, excluding Saturday & Sunday*

3 Day Select- 3 full days (GUARANTEED) in transit after your order leaves our warehouse, excluding Saturday & Sunday (example: We ship your order Tuesday, tracking starts on Wednesday- delivery will be on Friday)*

2nd Day Air - 2 full days (GUARANTEED) in transit after your order leaves our warehouse, excluding Saturday & Sunday (example: We ship your order Tuesday, tracking starts on Wednesday- delivery will be on Thursday)*

Overnight delivery - Delivery of your order will be the next business day (GUARANTEED), excluding Saturday & Sunday*

USPS PRIORITY MAIL - 2-3 full days (NOT GUARANTEED) in transit after your order leaves our warehouse, INCLUDING Saturdays!! (unless you have a P.O. Box, cuz the post office may not be open on Saturday for you to pick up your package)

USPS EXPRESS MAIL.... FAST AND CHEAP! - 2 full days (GUARANTEED) in transit after your order leaves our warehouse, INCLUDING Saturdays!! (unless you have a P.O. Box, cuz the post office may not be open on Saturday for you to pick up your package)
INTERNATIONAL SHIPPING:
****Shipping cost DOES NOT include your country's and/or shipping company's customs fees****
USPS PRIORITY MAIL INTERNATIONAL - 10-14 full days (NOT GUARANTEED) in transit after your order leaves our warehouse, INCLUDING Saturdays!! (unless you have a P.O. Box, cuz the post office may not be open on Saturday for you to pick up your package)

USPS EXPRESS MAIL INTERNATIONAL - 5+ full days (NOT GUARANTEED) in transit after your order leaves our warehouse, INCLUDING Saturdays!!

*All orders received before 1:00 p.m. PST are generally shipped the same business day.
Note: Shipping days are Monday – Friday. (except for national holidays- If UPS isn't delivering, we're not working)
Do we require a signature when your item is delivered? No, we don’t require a signature at the time of delivery BUT sometimes your UPS or FED EX delivery driver will. If no one is going to be home at the time of delivery we suggest you do one of the following: a) have it shipped to work b) have it shipped to a friend or neighbor that will be home incase a signature is required c) Leave a note on your front door telling the UPS delivery driver to please leave the package even though you are not home.

Is my delivery time guaranteed? USPS PRIORITY IS NOT GUARANTEED. In the U.S. UPS and USPS EXPRESS are guaranteed to arrive per the description of shipping time listed above. International delivery times are not guaranteed.

How can you track your package- We will supply tracking #s if they are supplied by our delivery service.
USPS- a tracking # will be emailed to you at the time your shipment leaves our warehouse.
UPS- will send you an email with your tracking # automatically when your order is picked up from our warehouse. This email is sent by QUANTUM VIEW NOTIFY. (This kind of email ends up in most people's junk or spam folder so be sure to double check them when looking for your email.)

PARTY DATE: As a courtesy to our customers, we collect your party date information in an optional field during checkout. Bachelorette Superstore will make every attempt to catch orders where the merchandise will arrive after the party, however the customer is ultimately responsible to select the correct shipping method and we cannot guarantee arrival of merchandise before the specified party date.

Charges from The Bachelorette Superstore will appear on your credit card statement as ‘Bachelorette Superstore’.

*We will accept returns on items that have been unused and are in re-sellable condition.

To return your unused items simply enclose a copy of your packing slip or invoice in the box with the items you are returning.
(So we know who to credit back)

Mail your return to:

Bachelorette Superstore
Attention: Returns
55610 Bates Road
Bandon, Oregon 97411

IMPORTANT!!
*Refunds will only be given on returns that are postmarked within 30 days of purchase.
**Items returned at buyer’s expense will be credited the full purchase price less the shipping & a 15% restocking fee.
***Packages that are refused WITHOUT prior permission from us will be refunded the amount of your order less the amount to ship it to you AND to ship it back to us & the 15% restocking fee.

TOYS*, BODY PRODUCTS, LUBRICANTS, Clearance products AND PERSONALIZED/SPECIAL ORDER ITEMS ARE NOT eligible for returns or exchanges. (*We battery check all toys to ensure they are properly working prior to shipping. If there are any problems with your toy, please call us and we will do our best to help you with the manufacturer’s warranty)

We offer four options for contacting us. Our goal is to respond as quickly as possible, but please allow up to 24 hours.

Feel free to contact us with ANY questions, comments, or suggestions you may have.

Please include your order number in any correspondence relating to a previously placed order. Email is our preferred method of support due to its efficiency but phone support is also available during business hours 10 a.m.- 4 p.m. (Pacific Time).

Customer Service
Web Support

The Bachelorette Superstore
55610 Bates Road
Bandon, Oregon 97411

(541) 347-9502

We DO NOT sell nor share your information with any outside companies or third parties. Further, The Bachelorette Superstore will not send or email anything unsolicited, except as necessary to confirm and fulfill your order. We respect your privacy by not selling or sharing any of your information. Click here for more information.

Your credit card is completely safe.

Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. The checkout process itself employs Secure Sockets Layer (SSL)* technology to insure your safety.

*Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with. Furthermore, only our store will have your information. To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.